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All billing and invoicing in Diversion is managed through our billing portal. From there you can view and download invoices, update your payment method, and adjust your subscription.
Only the organization owner and members with the billing role or Admin + billing can access the billing portal. Other members can ask one of them for invoice copies.

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Accessing the billing portal

1

Open Plan & billing

Click on your avatar in the top navigation and select Plan & billing.Plan & billing in the account menu
2

Browse the billing portal

You’ll be redirected to the billing portal where you can:The billing portal showing invoices and subscription details

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Downloading an invoice

In the billing portal, locate the invoice you need in the invoice history section. Click on the invoice to view its details, then use the download or print option to save a copy. Downloading an invoice from the billing portal

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Managing your payment methods

In the billing portal, find the payment method section and click Add payment method to add your credit card or other payment method.
You cannot remove your default payment method while you have an active plan. To change it, add a new payment method and set it as default first, then remove the old one.

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Adjusting user seats and storage

You can change the number of user seats and the amount of storage on your subscription at any time from the billing portal. There is no need to cancel and subscribe again.
Only the organization owner and members with the billing role or Admin + billing can change seats and storage.
1

Open Plan & billing

Click on your avatar in the top navigation and select Plan & billing to open the billing portal.Plan & billing in the account menu
2

Update your subscription

Under Current subscriptions, user seats and storage are listed separately. Click Update subscription next to the one you want to change.The Update subscription buttons for storage and user seats in the billing portal
3

Set the new quantity

For user seats, set Quantity to the total number of users you need. For storage, set it to the number of 100 GB blocks you need. Click Continue. The portal shows the new price before you confirm.Setting the number of user seatsSetting the number of 100 GB storage blocks
4

Confirm the change

Review the summary and click Confirm. To change both seats and storage, repeat these steps for the other subscription.
The new seat count and storage allowance apply immediately. When you add seats or storage, the prorated cost for the rest of the current billing period is added to your next invoice; when you remove them, the prorated credit is applied to it. From the following billing period onwards you are billed for the new quantities.
Changing your seats or storage does not delete any repositories, commits, or history. If your organization has more members than seats, or uses more storage than its allowance, you will see a plan limit message until you adjust the subscription or reduce usage.

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Canceling your subscription

1

Open Plan & billing

Click on your avatar in the top navigation and select Plan & billing to open the billing portal.Plan & billing in the account menu
2

Cancel your subscription

Under Current subscriptions, click Cancel subscription.The Cancel subscription button in the billing portal
Cancellation takes effect at the end of your current billing period, so you keep access to your plan until then. You can re-subscribe at any time from Plan & billing.

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Need help?

If you have questions about billing, need a refund, or require a custom invoice, contact our billing team. For information about available plans and pricing, see choosing your plan or visit our pricing page.