Only the organization owner and members with the billing role or Admin + Billing can access the billing portal. Other members can ask one of them for invoice copies.
Accessing the billing portal
Plan & billing is only in the organization owner’s menu. With the billing role or Admin + Billing, open the portal from Organization settings.- Organization owner
- Billing role or Admin + Billing
Click on your avatar in the top navigation and select Plan & billing.
Before the billing portal opens, you may be asked for your billing country (and state, where it applies). This happens once, if we don’t have one on file.
- View and download past invoices and receipts
- Update your payment method
- View your current subscription details
- Adjust user seats and storage
Downloading an invoice
In the billing portal, locate the invoice you need in the invoice history section. Click on the invoice to view its details, then use the download or print option to save a copy.Managing your payment methods
In the billing portal, find the payment method section and click Add payment method to add your credit card or other payment method.You cannot remove your default payment method while you have an active plan. To change it, add a new payment method and set it as default first, then remove the old one.
If you paid from a US bank account, the payment can take a few business days to clear. Until it clears, you see a payment issue message. You can keep committing during this time, and you do not need to change your payment method. The message goes away on its own once the payment clears.
Adjusting user seats and storage
You can change the number of user seats and the amount of storage on your subscription at any time from the billing portal. There is no need to cancel and subscribe again.Only the organization owner and members with the billing role or Admin + Billing can change seats and storage.
1
Open Plan & billing
Click on your avatar in the top navigation and select Plan & billing to open the billing portal. With the billing role or Admin + Billing, open it from Organization settings instead.
2
Update your subscription
Under Current subscriptions, user seats and storage are listed as separate subscriptions, each under its own name. Click Update subscription under the one you want to change.
3
Set the new quantity
For user seats, set Quantity to the total number of users you need. For storage, set it to the number of 100 GB blocks you need. Click Continue. The portal shows the new price before you confirm.
4
Confirm the change
Review the summary and click Confirm. To change both seats and storage, repeat these steps for the other subscription.
Changing your seats or storage does not delete any repositories, commits, or history. If your organization has more members than seats, or uses more storage than its allowance, you will see a plan limit message until you adjust the subscription or reduce usage.
Billing preferences
Billing preferences is a page in Organization settings for settings that change how your organization is billed. The subscription itself, such as seats, storage, and payment methods, is managed in the billing portal. Settings on this page apply to the whole organization. To open it, click on your avatar in the top navigation and select Organization settings under your organization’s name. Then, in the left sidebar under your organization’s section, select Billing preferences.Only the organization owner and members with the billing role or Admin + Billing see Billing preferences. Admins without billing access do not. The page is not available on self-hosted installations.
Automatic storage top-up
If your organization already pays for storage beyond the free 100 GB, Diversion adds storage automatically instead of blocking your work. When your usage passes your current limit, it is rounded up to the next 100 GB and added to your subscription. The extra storage appears on your next invoice, and the organization owner gets an email each time this happens. A new organization is not topped up automatically the first time it passes the free 100 GB. Before your first large upload, add the storage you need from Plan & billing.Automatic storage top-up is not available on the Enterprise plan, which is billed separately.
Turning automatic top-up off or on
Automatic storage top-up is on by default. The organization owner and members with the billing role or Admin + Billing can turn it off or back on at any time.1
Open Billing preferences
Click on your avatar in the top navigation and select Organization settings under your organization’s name. In the left sidebar, under your organization’s section, select Billing preferences.
2
Switch Automatic storage top-up off or on
Use the Automatic storage top-up toggle. When you turn it off, confirm in the dialog. The change applies immediately.
Lowering your storage in the billing portal also turns automatic top-up off, so the storage you removed is not added back on the next check. Turning it back on is always manual: open Billing preferences and switch it on again.
Canceling your subscription
1
Open Plan & billing
Click on your avatar in the top navigation and select Plan & billing to open the billing portal. With the billing role or Admin + Billing, open it from Organization settings instead.
2
Cancel your subscription
Under Current subscriptions, user seats and storage are listed as separate subscriptions. Click Cancel subscription under each one you want to end.
After you cancel, your account still has a $0 subscription: the free 100 GB of storage and your plan’s free user seats (5 on Indie, 10 on Education, 0 on Professional, Studio, and Enterprise). It is not billed, and you cannot remove it. If you cancel it, it is added back at the end of the billing period. You pay only if you add seats or storage again.