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Documentation Index

Fetch the complete documentation index at: https://docs.diversion.dev/llms.txt

Use this file to discover all available pages before exploring further.

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How do I transfer my account and resource ownership to a new email address?

To transfer account and resource ownership, follow these steps:
  1. Create a new account using the new email address.
  2. Send repository and organization collaboration invitations to the new account from all relevant resources.
  3. Transfer ownership of the relevant repositories to the new account.
  4. Once steps 1-3 are completed, contact our support team to request organization ownership transfer to the new account using one of the following methods:
    • By email: Send an email to support from the old email address and CC the new email address.
    • By support ticket: Submit the ticket from the old account and include the new email address in the description.
  5. After the transfer, remove the old account from both the repositories and the organization.
  6. Create a new subscription from the new account, selecting the appropriate tier, storage, and user seats.
  7. Cancel the subscription associated with the old account from Plan & Billing in the old account.
  8. If you are a non-owner member of repositories and organizations, ask the owners to send an invitation to the new account.
  9. Create a new local workspace for each repository, as each workspace is bound to an account. You can then delete the old workspace.
  10. If you wish to delete your old account, contact our support team.

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How do I delete my account?

Deleting your account will permanently delete all repositories you own.
  1. If you own an organization, either transfer ownership to another member or remove all members from the organization.
  2. If you own repositories with collaborators, transfer ownership to a collaborator or notify them that the repositories will be deleted.
  3. Contact our support team to request account deletion. Include your account email address and confirm your approval to lose access and delete your repositories.
  4. Your account will be deleted within 72 hours of your request.

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I’m using Mac and suddenly I got permission errors?

This is a know macOS permission issue that occurs when a local workspace is located inside the Documents folder. On recent macOS versions, apps can lose access to Documents after system or app updates, resulting in the “permission denied” error. If your local workspace is located under the Documents folder, here are the steps to move the folder to avoid this error.
  1. In Finder, create a new folder for your projects, for example:
    /Users/your-username/Projects
  2. In Diversion Desktop, select Clone Repo and set the target folder to:
    /Users/your-username/Projects/ExampleProject
  3. Once the clone is complete, ensure Unreal Engine is closed (if applicable) and move your existing project files from the old path into the new cloned workspace folder.
  4. Open the project from the new location and verify the sync status in Diversion. It should now be able to scan and sync normally.

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I can’t log in with Google / I can’t log in with my password

Your login method is fixed at sign-up:
  • If you signed up with email and password, you can only log in with email and password — logging in with Google won’t work, even if your Google address matches your account email.
  • If you signed up with Google, you can only log in with Google — there is no password to reset.
Linking a Google account to an existing email/password account (or vice versa) is currently not supported.
Not sure which method you used to sign up? Contact our support team and we’ll check for you.
If you need to switch login methods, the only workaround is to delete your account and sign up again using the desired method. This will permanently delete any repositories you own, so back up or transfer ownership first.
(main) faqs.mdx