Choosing Your Plan

For detailed information about Diversion’s available plans, visit our pricing page.

How do I see which plan my account is on?

1. Click your avatar in the top navigation.
2. Look at the label next to a section name in the menu. It shows the plan, for example Studio.
   • If you are not in an organization, the label is next to Private.
   • If you are in an organization, the label is next to the organization name. It shows the plan of that organization.
   • If you own an organization but are working in another one, the menu shows both, each with its own plan. Current marks the one you are working in, and Owner marks yours.

If no label shows, no plan has been chosen yet. To manage your subscription, see Invoices and billing.

How do I choose a plan?

You can choose a plan if you haven’t yet chosen one and meet one of the following criteria:

• You are an organization owner
• You are not a member of any organization

Note: If you are an organization member but not the owner and wish to choose a plan, you can create an organization.

Steps to choose a plan

1. Click on your avatar and select Plan & billing
2. In the Choose your plan dialog, select Studio, Professional, Indie, or Education, and answer the short questions under it. Education can be selected only if your account uses an educational institution email. For the Indie and Education plans, click Apply → to open a form that verifies your eligibility. For Professional and Studio, click Next.
3. Enter where you or your organization are located: the country, and the state or region for countries that use one. We use this for our billing records. Click Continue to billing.
4. In the billing portal, add users and storage space. See Adjusting user seats and storage.

How do I use a promotion code?

You enter a promotion code in the billing portal, on the last step before you pay. The billing portal opens only after a plan is chosen, so choose a plan first if you have not yet. You can choose any plan. A code applies to user seats and storage separately. To use it on both, do the steps below once for each.

1. Click on your avatar and select Plan & billing to open the billing portal. With the billing role or Admin + Billing, open it from Organization settings instead.
2. If you are asked where you or your organization are located, choose your country, and your state or region if asked. Then click Continue to billing.
3. Under Current subscriptions, click Update subscription next to what you want to buy: the line that ends in Users for user seats, or 100GB Storage Add-On for storage.
4. Click + next to Quantity and click Continue. For seats, each step adds one user. For storage, each step adds 100 GB. The code field shows only after a change.
5. Click Add promotion code, enter your code, and click Apply. Check that Amount due today goes down.
6. Click Confirm.
7. If you have no payment method saved, the billing portal asks for one, even when the amount due is $0.00. Add one and click Continue.

A promotion code only discounts the user seats and storage you pay for. If Amount due today does not go down, your plan may include those seats or that storage at no charge. Click Go back, add one more seat or 100 GB, and try again. You do not need to cancel a subscription first.

How do I change my plan?

To change your plan, contact our support team with your request:

• Professional plan: Our support team will assist you with the upgrade process.
• Education plan: Provide an updated enrollment letter from your educational institution.
• Indie plan: Provide a short description of your project along with your request.

Once your request is approved, you can choose the new plan following the steps above. For the Indie and Education plans, you’ll need to complete an eligibility form.

My trial has ended, what’s next?

When your trial ends, a banner tells you to purchase seats for your plan. After your trial ends, you need to choose a plan. Until you do:

• You and your team can continue using Professional plan features
• You’ll receive system messages about plan limitations
• Eventually, you’ll lose write access to your resources (unable to commit)

To maintain full access, choose a plan as soon as possible.

I already chose a plan. What happens when my trial ends?

Your plan stays the same, and you can keep committing. It keeps the users and storage it includes. If your organization goes over either limit, you can add storage or users in Plan & billing. See Adjusting user seats and storage. Some features of higher plans only work during the trial and a one-week grace period after it. To see which features each plan includes, visit our pricing page.

I’m not the organization owner, but I keep receiving plan system messages. What should I do?

These messages, such as the user plan limit banner, ask you to contact your organization owner. Only organization owners can choose plans and manage subscriptions. Contact your organization owner and ask them to:

• Choose an appropriate plan for the organization
• Update the current subscription if needed

I submitted an Indie/Education plan application. When will it be approved?

The approval process typically takes about one week. During this period:

• You can use the plan you chose
• Ensure all required files and information are uploaded
• If your request is denied, our team will contact you within a week

If you don’t hear from us after a week, your request has been approved. Our team may move users to a different plan if they no longer meet the Indie/Education terms agreed to in the form. We’ll always notify you before making any changes.

Indie form FAQ

Company

LinkedIn URL

Game / Studio Name

Education form FAQ

Email address

Age

Can I replace collaborators on Diversion without upgrading my plan?

Yes, as long as the total number of collaborators stays within your plan’s limits, there’s no need to upgrade. Simply remove the old collaborators and add the new ones to maintain access under your current plan.